Client Manager
About us
We believe design is the most powerful means of driving
positive change. Whatever the business. Whatever the
challenge. Because design answers the big questions.
Reshaping how organisations behave and how people
experience the world. So we’re redefining what design is
and what design can do for brands, businesses, people
and the planet.
We see design as the thread that unifies brand across
strategy, identity, experience, and guardianship. With 850
people in 12 countries, our clients include NASA Artemis,
Unilever, Coca-Cola, Microsoft, Diageo, Mastercard, Intel,
Mondelez, Tencent, HSBC, Colgate, Reckitt, Fortnum &
Mason and the BBC.
About the role
The Client Manager role here involves supporting the
Client Director in managing strategic design projects,
with a focus on nurturing and maintaining excellent
client relationships at the brand manager level.
Responsibilities include proactive client servicing,
efficient brand/project management, and financial
responsibility to ensure value for clients and maximise
profitability. The candidate will champion high creative
standards, obtain a thorough understanding of
brand/project requirements, and contribute to project
costings. Clear communication, regular reviews, and
detailed reporting are crucial aspects, along with
accurately costing project stages and ensuring timely
and accurate invoicing. The role involves collaboration
with the Production Team, obtaining input for production
costing, and ensuring successful project
implementation. Overall, the emphasis is on proactive
project management, financial acumen, and maintaining
the highest creative standards throughout.
About you
Are you an excellent communicator with a knack for
proactive and inspirational thinking? Do you bring high
energy levels, coupled with resourcefulness and an
outgoing, inquisitive nature. We are seeking a Client Manager who shares our
strong passion for strategic and creative brand
development. In this role, you’ll be at the forefront of
nurturing client relationships, demonstrating a growing
understanding of their business and broader
brand/marketing issues. Your good judgment and ability
to manage expectations both internally and externally
will be key assets.
Why us?
World-famous brands. National icons. Technology
unicorns. Plucky upstarts no one’s yet heard of. You’ll
get to work on all of these, with a team of brilliant,
optimistic people right by your side and scattered all
across the world.
We’re passionate about our people and their careers.
We’ll help you to develop your skills and provide you
with outstanding benefits. So, you’ll have a chance to
make your mark on our future, as we make a mark on
yours.
We are an equal opportunity employer and consider
applicants for all positions without regard to race,
religion or belief, sex, age, national origin, citizenship
status, marital status, genetic information, sexual
orientation, gender identity, physical or mental disability.
We believe in creating a dynamic work environment that
values diversity and inclusion and strives to recruit a
diverse slate of candidates to help us achieve that goal